ISO 9001 is a Certification of Quality Management System, which is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.
ISO 9001 employs the process approach, Plan-Do-Check-Act (PDCA) cycle and risk-based thinking. The process approach enables your company to plan its processes and their interactions. The PDCA cycle enables your company to ensure that its processes are well resourced and managed, and that opportunities for improvement are determined and acted on. Risk-based thinking enables your company to determine the factors that could cause its quality management system to deviate from the plan and to minimize risk and negative results.
ISO 9001 is based on the quality management principles as follows:
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management